Privacy Policy

By : binhluong Date Submitted : 03 -04 - 2024
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1 Personal data of customers are collected by STORM 12 SOFTWARE CO.,LTD(“STORM12”)

Personal data (“Personal Information”, “PD”) means information in the form of symbol, script, digit, image, or sound or in a similar form in the electronic environment which is affiliated to a specific person or helps identify a specific person. Personal data include basic personal data and sensitive personal data.

2 Purpose of collecting PD

  • Products and service: Perform warranty and repair work, consulting services and products of STORM12.
  • Sales and Marketing activities;
  • Communicate, exchange, discuss, train and related activities according to the requirements of work and business activities.
  • Trading activities: included the related accountant activities.
  • To better understand your needs and how we can improve our products and services.
  • To carry out the promotion program, like providing customer support or contacting you if you’re a winner.
  • For others purpose in accordance with applicable law.

STORM12 will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.

We use personal information collected through the long-term product use safety inspection program to inform customers of inspections and provide information about performing inspections and recalls

Commitment to Privacy on the Internet

STORM12 is sensitive to privacy issues. This policy explains how STORM12 treats the information about you that we receive. The purpose of this privacy policy is to inform you, as a visitor to our website (the “Site”), about what kind of information we may gather about you when you visit this Site or when you provide your PD for STORM12, how we may use that information, and whether we disclose it to anyone.

4  Scope of Application

This privacy statement applies to our Website ( and STORM12’s business activities. The statement does not apply to other companies’ or organizations’ websites to which the Site links.

Non-Personal Information

In general, you can visit this Site without telling us who you are or revealing any information about yourself. However, we may automatically (i.e., not by registration) collect information that is not personally identifiable to help us provide better customer service.

Our service automatically gathers certain information such as the numbers and frequency of visitors to the Site, but we do so in ways that keep that information anonymous. This information is aggregated to measure the number of visits, average time spent on the Site and how much of the Site you use, so that we can improve our Site. We do not review information on individuals themselves.

STORM12 may use a technology nicknamed “cookies” that indicates how and when pages in the Site are visited, and by how many people. A cookie is an element of data that a website can send to your browser, which may then be stored on your system but does not collect personally identifiable information. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

Method of collection, Persons or organizations that may access such information.

STORM12 collects personal information by legal and fair means only and fully complies with Viet Nam laws and other rules.

STORM12 sometimes collects personal information from its customers while conducting business activities. On the Website, personal information is collected predominantly through the various contact/inquiry forms.

When we directly solicit personal information from you in writing, we will specify how we intend to use the information and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it.

When you provide us with personal information, we use the information to respond to and confirm your inquiry and may keep a record of the inquiry for the same purposes. In addition, to process purposes mentioned at this policy, we may store and process personal information and share it with STORM 12 SOFTWARE CO.,LTD.

At times, STORM12 may conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will do our best to let you know how we will use the information collected from you. Our site may provide contests, sweepstakes or other promotions that may ask you to enter your personal information.

STORM12 does not use or disclose information gathered from individual visits to the Site or information that you may give us to any third parties to sell, rent or otherwise market your personal information. We may, at times, use third party service providers to perform or assist us with online surveys, contests, sweepstakes, or other promotions. For example, administering the survey or promotion, compiling the data or providing customer support. These parties will have signed a Non-Disclosure Agreement prior to any services we initiate with them. They will not disclose any personal information they receive from you and will only use it to initiate and or continue the services they are providing for us.

You have the option not to provide personal information to STORM12. If you choose not to provide the personal information we request, you can still visit most of the Site, but you may be unable to access certain options, offers and services that involve our interaction with you.

Notification of Changes

If STORM12 decides to change our privacy statement, we will post those changes in this section so that you are always aware of what information we gather, how we might use that information and whether we will disclose it to anyone.

Questions or Comments

It is important to us to hear what visitors have to say about our services and policies. If you have any questions, concerns, about this privacy statement, or anything about our offline and online products and services, please contact the information mentioned at Address of the PD collection and processing.

Your Consent

By using this Site or providing PD to STORM12, you consent to the terms of our privacy statement and to our collecting and processing of personal information for the purposes given above.

Measure protection PD: STORM12 has set forth personal information protection policies and formulated the STORM12 Personal Information Protection Management System to ensure its strict enforcement. We are constantly working to improve and maintain the system while simultaneously widely communicating our personal information protection policies to all company personnel (including board members, regular employees, part-time employees, short-term workers and temporary workers) and relevant parties.

Whether or not you provide personal information to STORM12 is up to you. Please note, however, that there are some services we may be unable to provide without your personal information.

10 Processing of personal data without requiring consent of data subjects

1.         In case of emergency in which relevant personal data should be immediately processed to protect the life and health of data subjects or others. Personal data controllers, personal data processors, personal data controlling and processing parties and third parties shall prove this case.

2.         Disclosure of personal data as prescribed by law.

3.         Data processing by competent state agencies in the state of emergency of national defense and security, social order and safety, catastrophes or dangerous epidemics; occurrence of a threat to security or national defense which is not serious to the extent of requiring the declaration of a state of emergency, or for preventing and combating riots, terrorism, crimes and violations in accordance with law.

4.         For performance of contractual obligations of data subjects toward related agencies, organizations and individuals in accordance with law.

5.         To serve the operation of state agencies in accordance with specialized laws.

11  Measures protection on PD, ensure the safe on PD, How We Protect your Personal Information

STORM12 uses administrative, technical, personal, and physical safeguards to protect your personal information.

1.         STORM12 uses necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please remember there is no fail-proof technology that can prevent illegal access to personal information.

2.         STORM12 employees receive regular education on safeguarding personal information.

3.         In cases when companies hired by STORM12 to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ all safety measures required by law.

4.         Collection of personal information through our website:

o          Encryption

When we collect personal information through our website, we employ Secure Sockets Layer (SSL) encryption to ensure safe transmission of your personal information.

o          Cookies

The Storm 12 website uses cookies in some instances. A cookie is a small information file that stores information exchanges between your computer and our website. We only use cookies to store information that may be useful to you the next time you visit our website and provide greater convenience each time you interact with us. If you do not wish to receive cookies, you may disable them by changing the settings on your web browser. Please note, however, that certain services may not be available to you once cookies are disabled.

o          Web beacons

STORM12’s website uses web beacons in some instances. A web beacon is a technology that is commonly used in conjunction with cookies. By using web beacons, we can assess the number of times you visit our website from your computer and compile aggregated statistics about your usage of our website. We use web beacons mainly to help us improve the products and support services we offer. We do not use web beacons to collect personal information from you, but by refusing to receive cookies, you can also reject web beacons.

o          Links to other websites

STORM12’s website may contain links to other websites. Please note that we are not responsible for the privacy practices used by sites.

12  Questions concerning Personal Information

1.         You may request the disclosure of any of your personal information in our possession. You may also inquire about the results of such requests and request revisions when necessary.

2.         You may contact us with questions or comments regarding our handling of personal information.

3.         Storm 12 will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.

4.         Please note that requests made over the phone may be recorded to ensure a proper response to your request.

13  Address of the PD collection and processing

For inquiries concerning personal information, when the customer would like to withdraw the approval, amendment, deletion, cancellation or any request related to their PD, kindly contact (by English or Vietnamese):


1025/14A Cach Mang Thang 8 street, ward 7, Tan Binh District, Ho Chi Minh city, Viet Nam


Số điện thoại: (84) 918100383

Working time: 9:00 – 12:00 and 13:00 – 18:00

14  Time to store Personal Data

PD shall be stored until having cancellation request or STORM12 shall store personal data for the shortest period possible, necessary to fulfill the purposes of processing.

15  The rights of PD Subject related to PD:

1.         The right to know the PD is processed.

2.         The right to consent;

3.         The right to access for viewing, modifying and the right to data provision – the customers have the right to their data and can request STORM12 to provide a copy of data and information on use the personal data. If the personal data of the customers is not correct, the customers can modify or request STORM12 to modify.

4.         The right to withdraw consent: if STORM12 requests customer to agree to process PD, the customer can change anytime. If the customer withdraws consent, the customer admits and agrees that STORM12 can store and process the customer’s personal data according to the current regulation or competent agencies. Besides, the customer shall understand and agree that STORM12 will not be able to provide Products and/ or Service to the customer without processing the PD. Hence, when the customers withdraw consent, STORM12 has the right to stop providing the related Product and/ or Service and the customers have the right to complete their duties.

5.         The right to data deletion: the customers have the right to request STORM12 to delete your personal data. However, STORM12 may need to some personal date to provide Product and service to the customer.

6.         The right to restriction, object of data processing: the customers have the right to request STORM12 stop using your PD or change how to use your PD. However, STORM12 may need to have the PD to communicate with the customers or provide Products and Service.

The time of receiving request of PD Subject in writing, STORM12 will have the feedback to PD Subject accordingly in accordance with Viet Nam’s law.

7.         The right to file complaints or denunciations and initiate lawsuits

8.         The right to claim compensation for damage.

9.         The right to self-protection

16  Obligations of PD Subject.

1.         To protect your own personal data, make the request to related organizations and individuals to protect your personal data.

2.         To provide adequate and accurate personal data when permitting the processing of your personal data.

3.         To comply with the law on personal data protection and participate in preventing and combating violations of regulations on personal data protection.

17  Children’s Privacy

STORM12 takes the utmost care in ensuring the safety of personal information from children 15 and under. We ask that children 15 and under provide personal information only with parental or guardian consent.

Without the consent of their parent or guardian, children should not submit personal information to the Site. While little, if any, of the material of the Sites are directed towards children, STORM12 encourages all parents or guardians to instruct their children on how to safely and responsibly use their personal information while on the Internet.

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